- To perform high-quality repair at a fair price.

- To give the customer a price estimate for work to be performed.

- To use only proven high-quality merchandise.

- To employ the best skilled technicians obtainable.

- To furnish an itemized invoice. Replaced parts may be inspected upon request.

- To have a sense of personal obligation to each individual customer.

- To recommend corrective and maintenance services, explaining to the customer which of these are requires to correct existing problems and which are for preventative maintenance.

- To furnish or post copies of any warranties covering parts or services.

- To obtain prior authorization for all work done, in writing, or by other means satisfactory to the customer.

- To follow state regulations.

- To notify the customer if appointments or completion promises cannot be kept.

- To exercise reasonable care for the customer's property while in our posession.

- To resolve customer concerns in a fair and equitable manner.